JJR Solutions to Support VA Veterans Experience Office in Human-Centered Design Contract
Dayton, Ohio—JJR Solutions has been selected by the U.S. Department of Veterans Affairs (VA) Veterans Experience Office (VEO) to provide Human-Centered Design (HCD) support that will help improve VA’s overall Customer Experience (CX) and Employee Experience (EX).
“Our team, which includes partners Maximus, Vetrics Group, Technical Assent, and Trilogy Federal, is honored to be chosen by VEO to help them fulfill the president’s executive order on transforming customer experiences in the Federal Government,” said JJR Chief Executive Officer Dave Judson. “Ultimately this work will enable VA to provide the highest quality experience for Veterans and their families who need care, benefits, and memorial services, and that’s something very important to our team.”
The human-centered services that VEO may ask Team JJR to perform during this base-plus-four-option-years contract include:
Service design
User Experience (UX) design
Research design
Graphic and visual design
Change management
Communications
Training support
Technical writing
Branding/marketing
Event planning and implementation
Prototype refinement
JJR Program Manager Liz Howard noted, “I’m excited about the opportunity we have to really bring innovative approaches to VEO through our Total Experience (TX) capabilities, which include our Magnify© methodology, HCD techniques, and outstanding team of experts in Dayton, the National Capital Region, and throughout the U.S.”
The VEO HCD contract, which began on September 25, 2023, was established through JJR’s Phase III Small Business Innovation Research (SBIR) Basic Ordering Agreement, which is available to any Federal agency. The SBIR gives clients full access to JJR’s Magnify© methodology, which blends HCD and TX into a design process that keeps end users as the focus and helps them adapt to new processes and systems smoothly.
“We see this partnership with VEO as a huge win for our client, our extended team, and ultimately for Veterans,” concluded Judson. “Together with our partners, we’re looking forward to helping VEO fulfill their vision of being the leading CX organization in Government.”
ABOUT JJR SOLUTIONS
Headquartered in Dayton, Ohio, JJR Solutions is a Veteran-owned business working to improve the health, well-being, and security of our communities and nation through management consulting and technology solutions. To learn more, visit jjrsolutions.com.
ABOUT MAXIMUS
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, Maximus advances the critical missions of its partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs. For more information, visit maximus.com.
ABOUT VETRICS GROUP
As a Service-Disabled Veteran-Owned Small Business, Vetrics Group is on a mission to turn complex issues into expert solutions for the public good. They provide high-quality, strategic professional services to government organizations, with a focus on legal research, acquisition support, policy and legislative analysis, change management, and strategic communication. Learn more at vetricsgroup.com.
ABOUT TECHNICAL ASSENT
As a Service-Disabled Veteran-Owned Small Business, Technical Assent is a service design consulting firm that exists to improve the performance of Government services using CX as the primary driver for change. Technical Assent has done CX and EX work with VEO since 2017. Learn more about this Washington, DC-based company at technicalassent.com.
ABOUT TRILOGY FEDERAL
Headquartered in Virginia, Trilogy Federal is a management and information technology consulting firm supporting Government clients in performance transformation, program management, financial management, healthcare and benefits delivery, systems integration, information technology, and data analytics. Learn more at trilogyfederal.com.
